Privacy policy

Who we are

Ultra Engineering Services Ltd is the data controller for personal data collected through this website. We are based in King's Lynn, Norfolk. You can contact us about this policy or your data by emailing sales@ultraengineering.co.uk or calling 01553 608095.

The information we collect

When you submit our enquiry form, we collect the information you provide:

• Your name
• Your email address
• Your phone number, if you choose to give it
• The service you are interested in
• The content of your message, including any details about your site or project

How we use your information

We use the information you send us to respond to your enquiry, to discuss your requirements, to prepare quotations and, where you go on to work with us, to deliver and administer the work. We do not sell your personal data, and we do not use enquiry details for unrelated marketing.

Our lawful basis for processing enquiry data is our legitimate interest in responding to business enquiries and, where relevant, taking steps at your request before entering into a contract (UK GDPR Article 6(1)(f) and 6(1)(b)).

Cookies and analytics

We only use analytics cookies if you choose to accept them in the cookie banner. If you accept, we use Google Analytics to understand how visitors use the site, such as which pages are viewed and whether enquiry, phone or email links are used. If you decline, analytics cookies are not set. Our lawful basis for analytics is your consent, which you can withdraw at any time by clearing cookies for this site in your browser and choosing again.

The map on our contact page is provided by Google Maps and only loads if you click to show it. Loading the map may allow Google to set cookies and process your IP address in line with Google's own privacy policy.

How we store and share your information

Enquiries submitted through the website are stored securely with our website hosting and database providers, who process data on our behalf and are required to protect it. We may share information with professional advisers or where required by law. Some of our service providers may process data outside the UK; where this happens, we rely on appropriate safeguards such as adequacy regulations or standard contractual clauses.

How long we keep it

We keep enquiry information for as long as needed to respond to you and manage any resulting work. If an enquiry does not lead to work, we delete it when it is no longer needed. Where you become a customer, we keep records for as long as necessary to meet our legal, accounting and contractual obligations.

Your rights

Under UK GDPR you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to erase your data where there is no reason for us to keep it
• Object to or ask us to restrict our processing
• Request a copy of your data in a portable format
• Withdraw consent for analytics at any time

Complaints

If you have a concern about how we handle your data, please contact us first at sales@ultraengineering.co.uk so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

We may update this policy from time to time. The current version will always be available on this page.